Frequently asked questions

Orders are processed within 1–2 business days. Standard delivery to the United Kingdom takes 2–5 business days; international delivery takes 3–8 business days. You will receive a tracking link by email as soon as your parcel is on its way.

Shipping is free on all orders. Customs duties or taxes on international deliveries, where they apply, are the customer's responsibility.

Use the Track your order page with the tracking number from your dispatch email.

If your order has not been dispatched yet, contact us as soon as possible and we will do our best to amend or cancel it.

Yes. You can request a return or exchange within 30 days of delivery, as long as the item is unused and in its original packaging. Full details are in our Refund Policy.

Refunds are issued to your original payment method within 5–10 working days of the return arriving back with us.

We are sorry about that. Send a photo of the damage and your order number through the contact form within 7 days of delivery and we will arrange a replacement or refund.

All major credit and debit cards plus express wallets such as Apple Pay, Google Pay and Shop Pay. Payments are processed securely by Shopify Payments.

Use the contact form, email support@ryvoa.com or call +44 20 8040 4576. We reply within one working day, Mon–Fri.